We open from Monday – Friday 9:30 A.M – 5:00 P.M.
Weekends and Public Holidays: Appointment ONLY.
Shipping and Handling
Yes. You are available to contact us by
Calling Shelly by 0402638070 directly
OR Messaging Franky by 0402638070
OR Email: [email protected]
We are welcome to make appointment with you in any time.
We caculate shipping fee based on your post code, you can estimate shipping cost on item page, and if you buy multiple items, our system will work out total shipping fee after discount when check out.
Will you let me know when you have received my payment and posted my item?
Yes, as soon as we receive your payment, we prepare your item to be sent, please to allow us 24-48 hours to send your item. When we have finished wrapping and packing your item/s, we will send you an email to confirm that the payment has been received and the item will be posted very shortly.
First, contact us to check with us if we did receive your payment.
Then, if we did receive your payment and we did send already the item, Please allow 3 weeks for the item to arrive. If after this time you have not received the item yet please contact us.
We will get back to you within 24 hours exclusive pubic holidays.
If your item has been registered, you must immediately go to your local post office and show them the damaged item and the packaging . They will ask you to fill out a form so you can receive a compensation.
If you do not registered your item, please contact us by email without hesitation. We will not be responsible directly for the damage during post, however we will see if any option could be available as we want any customer happy by our services.
If you change your mind about an item. Simply contact us within 7 days after receiving it, post the item back when you have our confirmation.
We will give a refund for the item purchase excluding the shipping and handling fee and you are responsible for all return shipping. We do reserve the right to refuse refunding if the item is not returned in its original state (dropped, worn or scratched).
The return procedure concerns any item which is return to us (it can be to be exchanged, to be refund, etc…).
The return policy is :
1. We need to be contacted before any sending back.
2. We do ask the return of the item in its original state (except when fault) if the item was in perfect order when you received it
3. You are responsible for any postage back to us .
5. You must indicate your username and the phone number with the return item.
If you have followed this return policy you will be certain to be refund.
We accept the following payment methods:
2. Money Orders
3. Bank Cheques
4. Direct Deposit
To use Paypal, you need to have a credit card and you have to set an account at Paypal.com (Paypal is international company) via internet. When you have the option to pay by Paypal you just follow the instruction on screen. It is a more secure system than to deposit money in bank account. You also have some assets like getting refunded or paying in different currencies when buying overseas and you do also not have an extra to pay when using Paypal.
I am unable to make payment at the moment, but I will be paying shortly is that Okay?
Yes, that is fine. What we ask is you to contact us and let us know you have money trouble and when you will be making payment.